Hotel 48LEX New York

Room: Pros:Nice room, clean enough, nice bathroom. Larger and more modern than I was seeing with other similarly priced properties. Comfortable bed Cons: The heat was unbearable to sleep in. Set it at 65 and never got below 74 and felt more like 84. Maintenance came up to duct tape the hot air vent. Very uncomfortable and hard to sleep. Service: Pros: Hotel front desk staff was nice. No lobby. And they answered the direct line when we had questions upon arrival Cons: Tried to use Cognac restaurant for breakfast. Waited 20 minutes at our table with no service even for water so left. Host said nothing. $25/day breakfast credit kind of useless Location: All pros here. Just outside the hustle and bustle of the main attractions - Times Square, Rockefeller etc... but in a nice city block with fewer retail establishments.

I stayed here with my son over the Christmas week for 4 nights. I booked the hotel through a third party listing that didn’t mention a $50 hotel “privilege” fee. Upon check in, the hotel staff failed to mention the additional fees, and made a hurried mention of afternoon wine and cheese and a $25 credit for breakfast at the restaurant downstairs. They never mentioned that there’s a second floor lounge, or a separate complimentary “take out” breakfast (all things I found out by researching the website directly). The print out of the folio shows the additional daily charges beyond the original booking charge: $50 house privilege fee; $4.44 NY sales tax; $2.94 NYC occupancy tax. That’s an additional $57.38 charge per night. Had it been clear upfront, or had they taken the time to go through the amenities provided, I would not be left surprised and upset. The location is optimal—within walking distance to most of the big NYC sites, and close to many of the subway lines. The hotel is rated as 4-star, but the rooms show significant signs of wear and tear, including dirty walls and mildew in shower. Room AC was very loud and would wake me up occasionally as it tried to kick on. As I was waiting for checkout, I heard another couple complain about their heater not working. Room service was inconsistent, and I had to call for coffee supplies since housekeeping forgot to refresh the coffee on one of the days.

Room: Pros:Nice room, clean enough, nice bathroom. Larger and more modern than I was seeing with other similarly priced properties. Comfortable bed Cons: The heat was unbearable to sleep in. Set it at 65 and never got below 74 and felt more like 84. Maintenance came up to duct tape the hot air vent. Very uncomfortable and hard to sleep. Service: Pros: Hotel front desk staff was nice. No lobby. And they answered the direct line when we had questions upon arrival Cons: Tried to use Cognac restaurant for breakfast. Waited 20 minutes at our table with no service even for water so left. Host said nothing. $25/day breakfast credit kind of useless Location: All pros here. Just outside the hustle and bustle of the main attractions - Times Square, Rockefeller etc... but in a nice city block with fewer retail establishments.

I stayed here with my son over the Christmas week for 4 nights. I booked the hotel through a third party listing that didn’t mention a $50 hotel “privilege” fee. Upon check in, the hotel staff failed to mention the additional fees, and made a hurried mention of afternoon wine and cheese and a $25 credit for breakfast at the restaurant downstairs. They never mentioned that there’s a second floor lounge, or a separate complimentary “take out” breakfast (all things I found out by researching the website directly). The print out of the folio shows the additional daily charges beyond the original booking charge: $50 house privilege fee; $4.44 NY sales tax; $2.94 NYC occupancy tax. That’s an additional $57.38 charge per night. Had it been clear upfront, or had they taken the time to go through the amenities provided, I would not be left surprised and upset. The location is optimal—within walking distance to most of the big NYC sites, and close to many of the subway lines. The hotel is rated as 4-star, but the rooms show significant signs of wear and tear, including dirty walls and mildew in shower. Room AC was very loud and would wake me up occasionally as it tried to kick on. As I was waiting for checkout, I heard another couple complain about their heater not working. Room service was inconsistent, and I had to call for coffee supplies since housekeeping forgot to refresh the coffee on one of the days.